Shipping and Returns

RETURNS

Returns and exchanges within the contiguous United States are always free, unless otherwise stated on specific items.  Shipping is also free if within the contiguous United States.

If you ordered the wrong size or want a different color or simply don't want them, you can always exchange or return your order as long as the item is unworn, in original/new condition.

Items must be returned or exchanged within 30 days of receiving them.

Items returned a second time or more will be subject to a restocking fee of $10.

If you return a product outside the contiguous United States, you will be refunded the total amount of your purchase less the shipping cost.

 

FREE SHIPPING

We offer free shipping within the contiguous United States for orders over $50.  We also offer free return shipping for orders over $100.  This mostly applies to apparel and accessories.

Orders with expedited shipping will be charged a higher fee accordingly.

International shipping will be subject to customs/duties as mandated by the country and may have additional costs.

SHIPPING TIMES

For now our shipping time is around 2-4 weeks from time of ordering to keep a lean start on our business, especially in the midst of the pandemic and its effect on production and transportation.  We also do this to reduce waste on unordered pairs of shoes, this way every shoe has a home.  We are hoping to improve this as soon as possible.

 

Need help with a return?
Contact us at support@freeformshoes.com