RETURNS

Returns and exchanges within the contiguous United States are always free, unless otherwise stated on specific items.  Shipping is also free if within the contiguous United States.

If you ordered the wrong size, want a different color, or simply don't want them, you can always exchange or return your order as long as the item is unworn and in original/new condition.

Items must be returned or exchanged within 30 days of receiving them.

Items returned a second time or more will be subject to a restocking fee of $20.

If you return a product outside the contiguous United States, you will be refunded the total amount of your purchase less the shipping cost.

FREE SHIPPING

We offer free shipping within the contiguous United States for orders over $50.  We also offer free return shipping for orders over $100.

Orders with expedited shipping will be charged a higher fee accordingly.

International shipping will be subject to customs or duties as mandated by the country and may have additional costs.

SHIPPING TIMES

We are a new company just beginning to expand inventory.  If your selection is in stock it will ship out immediately and should arrive within 1 week for U.S. addresses.  If you are international it may take up to 3 weeks to arrive.

If your selection is not currently in stock, we will notify you via email; the wait times can be between 2-4 months.  We will communicate regularly with you until your order is fulfilled as well. 

For our Made to Order shoes and boots, expect a 3-4 months wait time to arrive.  We will keep you notified of any updates on your order and you can always ask for an update via email or the chat option on the website.

Need help with a return?
Contact us at support@freeformshoes.com